Information & support
Terms and conditions
These terms govern the relationship between Asciende and anyone purchasing materials through asciende.mx.
1. Eligibility
Purchasers must be at least 21 years old and declare that the materials are for in vitro and laboratory research. Asciende may cancel an order when there are reasonable grounds to question that declaration.
2. Prices and currency
All prices are in Mexican pesos (MXN) and are final prices for the material. Shipping, where applicable, appears separately in the payment summary. Prices may change without prior notice; the applicable price is the one displayed when the order is confirmed.
3. Availability
Availability is determined by batch. If a batch sells out after an order is confirmed, replacement with the next batch or a full refund is offered.
4. Shipping
The shipping policy details the delivery conditions and forms part of these terms.
5. Permitted use
The buyer undertakes not to use the materials in humans or animals or resell them as consumer products. Breach of this obligation immediately ends the commercial relationship.
6. Limitation of liability
Asciende’s liability is limited to the value of the purchased material. Asciende is not responsible for the purchaser’s use of materials outside the declared framework.
7. Jurisdiction
These terms are governed by applicable Mexican commercial and consumer-protection legislation.
8. Contact
Questions, complaints or notices concerning these terms can be submitted in writing through WhatsApp at +526626739898, Asciende’s public contact channel. Support hours: Monday–Friday, 9:00–18:00 h, Mexico City time.