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Delivery information

Information & support

Track your order

Enter your order number to check its progress. No account or researcher declaration is required.

Email helps distinguish orders if more than one uses the same number.

What the statuses mean

  • Payment pending: the order is registered but payment has not been confirmed.
  • Paid: payment is confirmed and the order is queued for preparation.
  • Preparing: material has been assigned to a batch and is being packed.
  • Dispatched: tracking has been generated and the package handed to the carrier.

Delivery issues

If the tracking record shows no movement for 48 business hours, write to WhatsApp +526626739898 with the order number so an investigation can be opened with the carrier.

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